![](https://cdn.myportfolio.com/b8144160-dc0e-4a9a-90a6-4b4c31defa86/8aefddeb-25c6-47c5-95f2-5c082c3f6760_rw_3840.png?h=99c4f7f765719a499e21ad7b3f826e8b)
MY ROLES:
> UX Design & Research: User Flow buying process, customer Journey Map & User Persona
> UI Design: wireframe, components & prototypes high fidelity
User Flow
User flow buy a phone on the web de mediamarkt
![](https://cdn.myportfolio.com/b8144160-dc0e-4a9a-90a6-4b4c31defa86/c5be89a6-e258-460b-b444-4c9df3cbabac_rw_1920.jpg?h=fe856bc77ad402f4ac04e11517c3e8ab)
Customer Journey Map
Journey map of a customer who buys a phone online in the mediamarkt web and when it arrives at his home the box was open and the phone was used
![](https://cdn.myportfolio.com/b8144160-dc0e-4a9a-90a6-4b4c31defa86/6cfe2cef-bb3e-48d3-972c-148bed42b4f7_rw_3840.png?h=83c97444e7f97231230eb360cd4b5fbe)